Collections Specialist

We are looking for a Collections Specialist to join a wholesale distribution team in Oak Brook, Illinois. This Long-term Contract position will focus on improving receivables accuracy, resolving account issues, and supporting timely financial processing across customer accounts. The role is well suited for someone who can balance investigative work, customer communication, and detailed transactional tasks in a high-volume environment.

Responsibilities:

• Investigate unpaid invoices, short payments, and deduction activity to identify causes, resolve discrepancies, and determine appropriate follow-up actions.

• Manage a steady pipeline of open deduction items, maintaining organized records and status updates in Excel to support visibility and resolution.

• Handle cash application tasks, including posting payments that require manual intervention when automatic bank file processing does not occur.

• Review exception items from bank files, apply payments to the correct customer accounts, and coordinate file completion with technical teams when needed.

• Enter customer credit requests into SharePoint, move items through the approval process, and ensure required return-related documentation is issued promptly.

• Process customer credits and help reduce outstanding queues of pending requests while maintaining accuracy in account adjustments.

• Support credit and rebill transactions as business needs require, ensuring customer accounts reflect correct balances and activity.

• Record return transactions in Infor through manual entry and work with internal partners to address questions tied to returns, credits, and deductions.

• Contribute to month-end close activities by making sure cash postings, credits, deductions, and return transactions are completed on schedule and properly documented.

The salary range for this position is $25 to $33.65/hour, plus bonus. Benefits are available including medical, vision, and dental, and life and disability insurance. Employees hired for our FTEP Program are also eligible to enroll in our company's 401(k) or deferred compensation plan (if eligible). FTEP employees also earn paid time off for vacation, personal needs, and sick time and paid holidays. Learn more at roberthalfbenefits.com/resources. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

Qualifications:

• At least 5 years of experience in collections, accounts receivable, cash application, or credit and returns support.
• Practical knowledge of researching deductions, short pays, disputed balances, and other customer account variances.
• Strong Microsoft Excel skills, including the ability to track account activity, manage reporting, and work with formulas.
• Experience using SharePoint for data entry or workflow coordination is preferred.
• Familiarity with Infor or a comparable enterprise resource planning platform is preferred.
• Ability to manage detailed manual processes with a high degree of accuracy and organization.
• Strong communication and problem-solving skills, with the ability to work effectively across IT, customer service, management, and other internal teams.

Compensation

$25.12-$29.08 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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