Accounting Clerk

We are looking for an Sr Customer Service Rep to support customer-facing order and account activities for a busy operation in Lowell, Massachusetts. This role combines administrative precision with responsive service, ensuring requests, orders, and account-related transactions are handled accurately and on time. The ideal candidate brings strong accounting support experience, sound judgment, and the ability to work cross-functionally to resolve issues efficiently.

Responsibilities:

• Respond promptly and accurately to a large volume of customer inquiries, providing clear updates and dependable service.

• Prepare quotation requests by reviewing prior pricing records and partnering with product line leadership to confirm appropriate terms.

• Manage order activity from start to finish, including new purchases, returns, samples, credits, and debit transactions.

• Update and monitor open order backlogs to align with customer expectations and address urgent delivery changes as needed.

• Investigate customer concerns, resolve routine issues directly, and escalate more complex matters to the appropriate teams.

• Work closely with internal departments to identify solutions, remove obstacles, and keep transactions moving smoothly.

• Apply established procedures and practical judgment to determine the right course of action in day-to-day situations.

• Foster strong working relationships with customers and colleagues to build confidence, trust, and effective communication.

Qualifications:

• At least 3 years of experience in an accounting clerk, customer service, or order management environment.
• Hands-on experience with accounts payable and accounts receivable processes.
• Proficiency in QuickBooks and SAP for transaction processing, recordkeeping, and reporting support.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Experience processing invoices and maintaining organized financial documentation.
• Ability to manage multiple priorities in a fast-paced setting while meeting deadlines.
• Effective communication skills and the ability to collaborate across departments and with customers.

Compensation

$70,000.00-$90,000.00 Yearly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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