Dispatcher

We are looking for dependable Dispatchers to join a busy team in Statesville, North Carolina. This is a Long-term Contract opportunity within a service-focused environment where you will help coordinate responses to urgent situations involving commercial properties. The role is well suited for someone who stays composed in fast-moving circumstances, communicates clearly, and handles detailed information with accuracy.

Responsibilities:

• Review incoming alarm activity and assess signals tied to security, fire, medical, and related incidents for commercial accounts.

• Contact customers, designated contacts, and emergency agencies to confirm events and coordinate the appropriate response.

• Manage urgent communications with professionalism, providing clear information while maintaining composure during high-pressure situations.

• Record event details, actions taken, and response outcomes thoroughly within the monitoring system.

• Update account information and incident data in computer-based platforms with a strong focus on precision.

• Apply established response procedures to ensure notifications and dispatch activity are handled promptly and correctly.

• Monitor multiple active situations at once and prioritize tasks effectively in a fast-paced operations setting.

Qualifications:

• Previous experience in dispatching, alarm monitoring, call center operations, customer service, or emergency response is preferred.
• Strong verbal communication skills with the ability to speak clearly and confidently in urgent situations.
• Comfortable using multiple software applications and computer-based systems throughout the shift.
• Excellent attention to detail with the ability to maintain accurate documentation.
• Flexibility to work varied schedules, including evenings, overnight hours, weekends, and holidays as needed.
• High school diploma or equivalent is preferred.
• Ability to complete pre-employment screening requirements, including drug testing, background checks, and fingerprinting.
• Dependable judgment, strong multitasking ability, and a customer-focused approach to problem-solving.

Compensation

$15.20-$17.60 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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