Customer Experience Specialist

We are looking for a Customer Experience Specialist to join our team in Scottsdale, Arizona in a contract capacity with the potential for a permanent role. This position supports the customer journey from order placement through delivery, ensuring accurate processing, timely follow-up, and a positive service experience. The ideal candidate brings strong organization, clear communication, and the flexibility to contribute across multiple operational and customer-facing tasks in a collaborative environment.

Responsibilities:
• Manage customer orders by entering transactions into business systems and maintaining accurate order records from receipt through completion.
• Verify sales documentation and billing details to ensure information is complete, correct, and aligned across internal records.
• Coordinate outbound shipments directly from the office and work with external fulfillment partners to support timely delivery.
• Communicate with customers regarding order questions, exceptions, or delays, and take ownership of resolving issues efficiently.
• Support onboarding of new customer accounts by setting up profiles and maintaining accurate information in company systems.
• Monitor inventory information and help keep stock records current to support order accuracy and fulfillment needs.
• Review ecommerce activity for incoming orders, address declined transactions, and maintain the administrative side of the online store.
• Prepare shipping documentation and carrier labels as needed to facilitate smooth distribution activities.

Qualifications:

• Bachelor’s degree and at least three years of experience in customer service, order management, or a related support function.
• Proven ability to thrive in a small, team-oriented workplace where responsibilities may shift based on business needs.
• Strong interpersonal skills with a courteous, approachable style when working with customers and internal colleagues.
• Excellent organization, prioritization, and time management skills with close attention to detail.
• Effective verbal and written communication skills with the ability to handle issues clearly and effectively.
• Ability to work independently, follow through on assignments, and manage multiple tasks with minimal supervision.
• Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and Teams.
• Experience using QuickBooks Enterprise or comparable accounting or order-processing software.

Compensation

$23.00-$25.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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