Collections Specialist

We are looking for a Collections Specialist to support a financial services team in Hunt Valley, Maryland. This contract opportunity with potential for a permanent role is ideal for someone with experience managing consumer collections while maintaining accurate records and strong follow-through. The person in this role will help reduce delinquency by contacting customers, monitoring account activity, and coordinating documentation tied to claims, repossessions, and payment processing.

Responsibilities:
• Contact customers regarding early-stage past-due accounts and work to secure timely payment arrangements.
• Prepare and maintain reports related to delinquent risk-based loans, charge-offs, and recovered assets.
• Coordinate repossession activity by assigning accounts, tracking status updates, and maintaining supporting records.
• Complete day-to-day administrative work, including invoice handling, document filing, payment processing, and preparing records for storage.
• Submit and follow up on insurance claims to help ensure proper documentation and resolution.
• Review account details and collection activity to support accurate status reporting and next-step actions.
• Work with external agencies and internal partners to keep collection efforts organized and progressing efficiently.

Qualifications:

• At least 3 years of experience in consumer collections or a closely related credit and collections environment.
• Working knowledge of collection procedures, billing recovery practices, and account follow-up methods.
• Experience handling documentation connected to bankruptcies, creditor activity, or other account recovery matters.
• Ability to manage administrative tasks with accuracy, including invoices, files, and payment records.
• Proficiency in Microsoft Excel for tracking, reporting, and organizing collection data.
• Strong communication skills with the ability to speak professionally and effectively with customers.
• High attention to detail and the ability to manage multiple priorities in a structured work environment.

Compensation

$25.65-$29.70 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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