Customer Experience Specialist

We are looking for a Customer Experience Specialist to support customers and project activity for a construction-related business in West Chicago, Illinois. This contract-to-permanent opportunity is ideal for someone who combines strong service instincts with the ability to stay organized in a fast-paced office setting. The person in this role will help coordinate orders, documentation, and delivery details while serving as a reliable point of contact for customer needs. Success in this position requires clear communication, sound judgment, and confidence working with standard office technology.

Responsibilities:
• Serve as a primary contact for customers by responding to questions, providing updates, and helping resolve service-related concerns in a thorough manner.
• Coordinate delivery schedules and communicate timing, order details, and follow-up information with customers and internal teams.
• Prepare, organize, and send drawing packages, submittals, and related project documents to customers with close attention to accuracy.
• Enter and maintain records of document activity, customer interactions, and project updates in company systems and files.
• Review project drawings and dimensions to support order coordination and identify potential issues; familiarity with architectural plans is helpful in this work.
• Troubleshoot routine customer or order problems, assess next steps, and escalate more complex issues when needed.
• Support project-related communication to keep customer requests, material needs, and timelines moving forward efficiently.

Qualifications:

• At least 3 years of experience in customer service, project coordination, or a similar support role, preferably within construction, building products, or related materials.
• Ability to work comfortably with Microsoft Word, Excel, email, and general computer-based office tools.
• Strong organizational skills with the ability to manage documentation, updates, and multiple priorities at the same time.
• Clear written and verbal communication skills for handling customer correspondence and internal coordination.
• Problem-solving ability with the judgment to identify issues, triage concerns, and follow through on resolutions.
• Experience supporting customers in a call center, customer success, or high-volume service environment is preferred.
• Comfort navigating multiple browser windows and systems while managing customer inquiries and project information.

Compensation

$21.85-$23.00 Hourly

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