Customer Service Representative

We are looking for a customer-focused Customer Service Representative to join an onsite team in New Jersey. This role is ideal for someone who delivers high-touch support, communicates clearly, and helps clients resolve billing and payment questions with professionalism and care. This is a Long-term Contract position supporting customers in a call center setting, with a strong emphasis on providing a high-quality service experience and accurate follow-through.

Responsibilities:
• Guide customers through payment portal use, including making payments online and setting up recurring payment options.
• Respond to inbound inquiries related to billing, invoices, account balances, and payment concerns while maintaining a high standard of service.
• Investigate customer issues, identify the source of payment or account discrepancies, and route complex matters to the appropriate team when necessary.
• Record conversations, account changes, and issue outcomes thoroughly to ensure complete and accurate customer histories.
• Partner with billing, credit, sales, operations, and customer support teams to resolve account-related questions efficiently.
• Assist with accounts receivable follow-up, payment application questions, and inquiries involving credit status or account holds.
• Support customers during the adoption of the payment platform by explaining updates and helping them complete key actions successfully.
• Manage sensitive or escalated interactions calmly, using empathy, sound judgment, and solution-oriented communication.
• Share recurring service trends, customer pain points, and process concerns with leadership to improve the overall client experience.

Qualifications:

• 1–3 years of experience in a customer-facing position, preferably within a call center, billing, accounts receivable, collections, payment processing, or financial services environment.
• Strong verbal and written communication skills with the ability to explain payment and billing information in a clear, simple manner.
• Proven ability to handle inbound calls effectively while delivering a high level of customer care.
• Comfort working with billing platforms, online account portals, and standard business applications such as Excel, Word, Outlook, and Teams.
• High level of accuracy and attention to detail when documenting customer interactions and updating account information.
• Ability to remain patient, detail-oriented, and effective when assisting upset or frustrated customers.
• Adaptability and willingness to learn new tools, workflows, and service procedures quickly.
• Experience with systems such as Stripe, BillTrust, MyIWS, CS360, Tower, or related platforms is preferred.

Compensation

$22.80-$26.40 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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