Credit/Collections Supervisor/Manager

We are looking for an experienced Credit/Collections Supervisor/Manager to lead accounts receivable and collection operations for infusion therapy services. This role is fully remote. This role is responsible for guiding a team, strengthening collection performance, and helping remove reimbursement obstacles across a complex payer landscape. The ideal candidate brings strong leadership, deep knowledge of commercial and government payers, and the ability to turn reporting insights into practical improvements.

Responsibilities:

• Lead, coach, and develop collections team members to support strong productivity, accuracy, and adherence to established standards.

• Evaluate team results through key receivables and recovery metrics, using performance data to drive accountability and continuous improvement.

• Conduct employee reviews, provide regular feedback, and create corrective action plans when performance gaps are identified.

• Organize staffing coverage and daily work allocation to maintain efficient workflows and timely account follow-up.

• Direct collection efforts related to infusion therapy, biologics, and specialty medication accounts, ensuring consistent attention to outstanding balances.

• Manage follow-up on unpaid or delayed claims across commercial insurance, Medicare, Medicaid, and managed care plans.

• Investigate complex, high-value, denied, or underpaid accounts and partner with internal teams to resolve escalated reimbursement issues.

• Interpret payer agreements, fee structures, and reimbursement rules while identifying process changes that improve recovery outcomes and audit readiness.

• Prepare and review accounts receivable and collections reporting, monitor denial and payment trends, and present recommendations to leadership.

• Collaborate with billing, intake, verification, clinical, and contracting partners to address payer challenges, support audits, and reduce barriers to payment.

Qualifications:

• Demonstrated experience supervising credit, collections, or accounts receivable teams in a healthcare or related reimbursement environment.
• Strong understanding of commercial collections practices, credit and collections processes, and accounts receivable performance management.
• Knowledge of payer types, claim follow-up practices, denial resolution, and reimbursement methods, including government and managed care plans.
• Ability to analyze collection trends, aging reports, and operational metrics to improve financial results.
• Experience reviewing complex accounts and making sound decisions on escalations, recovery strategy, and credit-related matters.
• Skilled in coaching staff, conducting performance discussions, and building effective team workflows.
• Strong communication and cross-functional collaboration skills with the ability to work effectively across billing, clinical, and operational groups.
• High attention to detail with a focus on documentation accuracy, compliance expectations, and audit support.

Compensation

$80,000.00-$90,000.00 Yearly

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