Customer Service Representative - Wed/Sun Off

We are seeking experienced Customer Service Representatives to support employees with questions related to health, retirement, enrollment, claims, and other benefit programs. This long-term temporary assignment will begin remotely and is expected to run through April 2027.
The ideal candidate is detail oriented, self-directed, dependable, technologically confident, and comfortable handling sensitive information while working independently. Responsibilities: • Answer employee benefits questions accurately and professionally. • Guide employees through systems, portals, enrollment processes, and available resources. • Research customer issues, resolve routine matters, and appropriately escalate complex cases. • Document all interactions accurately and thoroughly. • Navigate multiple systems while actively assisting employees. • Protect confidential employee and benefits information. • Learn new systems, benefits content, and processes during required training.
Schedule: • 40 hours per week, Monday-Friday. • 8-hour shifts with a 30-minute lunch. • Assigned shifts will fall within operating hours of 7:30 a.m.-6:00 p.m. CT. • Saturday and Sunday off. • Specific shift times will be assigned based on business needs.
This assignment is remote to start; however, candidates must reside in Northwest Arkansas and understand that work-location requirements could change during the assignment.

Qualifications:

• 6+ months of customer service, contact center, benefits, insurance, pharmacy, healthcare, HR, banking, claims, or similar professional experience.

• Strong verbal and written communication skills with the ability to communicate clearly and professionally.

• Professional judgment and demonstrated ability to work independently.

• Strong attention to detail and accurate documentation skills.

• Comfortable navigating multiple computer systems and learning new technology quickly.

• Reliable, coachable, and accountable for attendance and performance.

• Ability to complete approximately 3-4 weeks of required training with consistent attendance.

• Must reside in Northwest Arkansas.

• Must have a private, professional home workspace where confidential conversations cannot be overheard.

• Must have secured home internet of at least 25 Mbps download / 5 Mbps upload. Personal mobile hotspots are not permitted.

• Must be available, professional in appearance, and actively working throughout the assigned remote schedule.

Compensation

$19.00-$19.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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