Customer Service Representative - Monday - Friday

We are looking for a customer-focused detail-oriented individual to support employees with questions related to benefit programs in Bentonville, Arkansas. This Long-term Contract opportunity is well suited for someone who communicates clearly, handles confidential information with care, and can work effectively in a remote environment to start. In this role, you will assist with health, retirement, enrollment, and claims-related inquiries while delivering accurate guidance and a positive service experience.

Responsibilities:
• Respond to employee inquiries about health, retirement, enrollment, claims, and other benefit-related topics with accuracy and care.
• Help individuals navigate online portals, internal systems, and available resources to complete benefits-related tasks.
• Investigate questions thoroughly, resolve routine concerns independently, and escalate more complex issues to the appropriate support teams.
• Record each customer interaction carefully and maintain complete, accurate documentation in the required systems.
• Manage conversations efficiently while working across multiple platforms and applications at the same time.
• Safeguard personal and benefits information by following confidentiality and data privacy standards.
• Participate fully in required training and apply new information quickly to deliver consistent service.
• Maintain a dependable remote work setup and remain engaged, available, and attentive throughout scheduled hours.

Qualifications:

• Previous experience in customer service, call center support, or a similar high-volume service environment.
• Strong verbal and written communication skills with the ability to explain information clearly and professionally.
• Ability to work independently, use sound judgment, and stay organized in a remote setting.
• Comfortable learning new systems and navigating multiple applications while assisting customers.
• High level of accuracy, attention to detail, and commitment to thorough documentation.
• Reliable attendance and availability to complete required training and work a Monday through Friday schedule.
• Private home workspace with secure internet service meeting minimum speed requirements of 25 Mbps download and 5 Mbps upload.
• Experience supporting benefits, insurance, healthcare, pharmacy, banking, HR, claims, or open enrollment processes is preferred.

Compensation

$19.00-$19.00 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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