Help Desk/Desktop Support

We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance and dependable desktop support for end users in Oklahoma City, Oklahoma. This Long-term Contract position is ideal for someone who enjoys solving technical issues, improving support processes, and delivering a high level of customer service in a fast-paced environment. The role includes hands-on workstation support, device setup, incident resolution, and collaboration with technical teams to address complex issues.

Responsibilities:
• Deliver desktop and help desk support by diagnosing technical problems, resolving user issues, and completing service requests in a timely manner.
• Install, configure, upgrade, and maintain software, hardware, and user applications across supported workstations and devices.
• Set up, distribute, and personalize computers, peripherals, and related equipment to meet end-user needs.
• Perform routine maintenance on desktops, printers, and peripheral devices to improve performance and reduce interruptions.
• Partner with subject matter experts and internal teams to investigate escalated tickets, major incidents, and recurring technical problems.
• Use PowerShell to run, adjust, and enhance scripts that streamline support activities and automate repeatable IT tasks.
• Maintain accurate support documentation and contribute to improving service procedures, knowledge resources, and operational workflows.
• Assist with backup-related tasks, system configuration, and other assigned technical support duties as needed.

Qualifications:

• At least 1 year of experience in desktop support, help desk, service desk, or another end-user facing IT support position.
• Working knowledge of Windows environments, office productivity tools, remote support utilities, and service ticket management.
• Experience with Active Directory and enterprise desktop administration tools, along with familiarity with endpoint security technologies.
• Solid understanding of troubleshooting methods for computers, mobile devices, and common hardware and software issues.
• Basic knowledge of network fundamentals, including protocols, connectivity, and issue isolation techniques.
• Strong verbal and written communication skills with a detail-oriented, customer-focused approach.
• Ability to manage multiple priorities, document work clearly, and stay organized in a high-demand support setting.
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience; CompTIA A+ and networking experience are preferred.

Compensation

$20.00-$24.00 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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