Call Center Representative

Job Summary:

We are seeking a detail-oriented Self-Pay Operations Specialist to support patient account operations, documentation processing, and revenue cycle activities. This role is responsible for managing patient-related requests, reviewing accounts, resolving discrepancies, and ensuring accurate and timely communication with patients, payors, attorneys, and internal departments.

Essential Job Functions:

• Process patient-related documentation requests, including printing and mailing medical records, itemized bills, UB forms, 1500 forms, EOBs, and other required documents.
• Retrieve documentation from multiple sources, including client host systems, EIQ, shared folders, Teams folders, emails, and virtual fax systems.
• Pull, organize, and distribute documentation to appropriate individuals or departments.
• Process daily hardcopy payer documents and ensure timely preparation for mailing.
• Review patient accounts, work queues, work lists, and patient portals to complete assigned tasks and resolve outstanding issues.
• Identify account errors, make corrections when appropriate, and collaborate with internal departments to resolve complex account issues.
• Respond professionally to inquiries from patients, payors, attorneys, and other stakeholders through email and other communication channels.
• Provide daily reporting on workload volumes, backlogs, and workflow updates.
• Assist with pulling reports and completing special projects as assigned.
• Partner with cross-functional teams to resolve patient concerns and improve the overall patient experience.
• Interpret and explain account information while providing accurate resolutions to complex patient-related situations.

Qualifications:

Required Qualifications:

• 3–5 years of related healthcare, revenue cycle, patient account, billing, or administrative experience.
• High School Diploma, GED, or equivalent experience required.
• Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills.
• Ability to analyze account information, identify discrepancies, and determine appropriate next steps.
• Strong organizational skills and ability to meet deadlines.

Preferred Skills & Experience:

• Experience working with patient accounts, medical billing, self-pay operations, or revenue cycle processes.
• Familiarity with healthcare documentation, insurance forms, EOBs, UB forms, and medical records.
• Experience using healthcare systems, work queues, patient portals, and document management tools.

Certification Requirement:

• Must obtain Certified Revenue Cycle Representative (CRCR) certification within 9 months of hire (company paid).

Compensation

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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