Sr. Medical Billing Service Representative

Senior Specialist, Self-Pay Operations (Remote) This role is open to candidates who sit in EST only

Position Overview

We are seeking a Senior Specialist, Self-Pay Operations to oversee and optimize self-pay revenue cycle processes, including accounts receivable management, bad debt inventory, statement management, and collection strategy performance. This role is responsible for monitoring self-pay account lifecycle activity, analyzing aging trends, managing vendor relationships, and identifying opportunities to improve collection outcomes and operational efficiency. The ideal candidate will bring strong healthcare billing and collections experience, advanced analytical skills, and a commitment to delivering high-quality results for clients and patients.

Key Responsibilities

• Oversee self-pay accounts receivable operations, ensuring accounts progress through the self-pay lifecycle according to established workflows and procedures.
• Manage bad debt inventories, including placements, recalls, returns, reconciliations, and vendor-related activities.
• Monitor and manage Acute and Physician Revenue Cycle (PRC) self-pay inventories to support accurate account resolution and financial performance.
• Review deceased patient accounts and ensure appropriate handling, follow-up, and resolution.
• Investigate and resolve statement holds to support timely patient billing and collection efforts.
• Prepare, maintain, and analyze reporting related to self-pay accounts receivable, aging performance, and collection activities.
• Conduct Aged Trial Balance (ATB) reviews and provide actionable insights and recommendations to leadership and external stakeholders.
• Identify trends and opportunities impacting self-pay AR performance and recommend solutions to improve outcomes.
• Ensure compliance with all applicable federal, state, local, client, and organizational billing and collection requirements.
• Partner with internal teams and external vendors to resolve operational issues and support ongoing process improvement efforts.
• Provide guidance and support to team members while promoting a collaborative, accountable, and results-driven work environment.
• Assist with special projects, operational initiatives, and strategic process improvement efforts.
• Utilize Microsoft Excel and reporting tools to analyze data, identify trends, and develop meaningful operational insights.

Qualifications:

Qualifications

• Experience in healthcare revenue cycle, self-pay collections, patient financial services, accounts receivable, or healthcare billing operations.
• HS Diploma or GED
• Strong understanding of self-pay workflows, bad debt management, collections strategies, and revenue cycle principles.
• Experience reviewing and analyzing AR aging reports, ATB reports, and operational performance metrics.
• Advanced Microsoft Excel skills, including reporting, data analysis, and trend identification.
• Excellent analytical, problem-solving, and organizational skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong communication and collaboration skills with the ability to work effectively across departments and with external partners.
• Knowledge of healthcare billing regulations, compliance requirements, and industry best practices preferred.

Compensation

About Us

TalentMatch^®

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