Medical Billing Service Representative

Self Pay Operations Specialist (Remote) - This role is open to candidates who sit in EST only

Position Overview

We are seeking Remote Self Pay Operations Specialists to support patient account operations, medical record fulfillment, and revenue cycle documentation processes. In this role, you will be responsible for reviewing patient accounts, processing and distributing medical and billing records, maintaining productivity standards, and collaborating with internal teams to resolve account-related issues. The ideal candidate is highly organized, detail-oriented, and has experience in healthcare administration, medical records, billing support, or revenue cycle operations.

Key Responsibilities

• Print, prepare, and distribute medical records, itemized bills, UB-04 forms, CMS-1500 forms, EOBs, and other patient-related documentation.
• Retrieve and compile documentation from multiple sources, including client host systems, shared drives, Microsoft Teams folders, email, virtual fax platforms, and internal applications.
• Process daily record and documentation requests, ensuring timely and accurate delivery to patients, insurance payers, attorneys, and internal departments.
• Review patient accounts, work queues, worklists, and patient portals to identify documentation needs and resolve account-related issues.
• Research account discrepancies, correct errors when appropriate, and coordinate with cross-functional teams to ensure timely resolution.
• Respond to inquiries from patients, insurance carriers, attorneys, and other stakeholders while maintaining HIPAA compliance and patient confidentiality.
• Collaborate with internal departments to investigate and resolve patient complaints, account concerns, and complex documentation requests.
• Track and maintain daily productivity metrics, workflow volumes, backlog status, and operational reporting requirements.
• Support special projects, department initiatives, and reporting requests as assigned.
• Maintain accuracy, quality, productivity, and compliance standards in a fast-paced healthcare environment.

Qualifications:

What We're Looking For

• 3-5 years of experience in healthcare administration, medical records, billing, customer service, or revenue cycle operations.
• HS Diploma or GED
• Strong attention to detail and ability to manage multiple priorities simultaneously.
• Proficiency navigating multiple systems, applications, and electronic document platforms.
• Excellent problem-solving, research, and organizational skills.
• Strong written and verbal communication skills.
• Ability to work independently in a remote environment while meeting productivity and quality expectations.
• Knowledge of HIPAA, patient privacy regulations, and healthcare documentation processes preferred.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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