Desktop Support Analyst

Desktop Support Analyst Provides hands-on technical support for end users in Windows-based environments, including desktop/laptop deployment, PC imaging, workstation setup, hardware/software troubleshooting, SharePoint administration, and Microsoft 365 support. Responsible for preparing and configuring devices, onboarding users, resolving access and application issues, and ensuring a smooth desktop experience. Based on general knowledge.

Typical responsibilities:

• Image, configure, and deploy Windows desktops and laptops
• Set up workstations, peripherals, docking stations, monitors, and printers
• Support Microsoft 365 applications including Outlook, Teams, Word, Excel, OneDrive, and SharePoint
• Perform basic SharePoint administration, user access support, permissions management, and site support
• Troubleshoot Windows OS, software, login, connectivity, and hardware issues
• Perform user account support, password resets, and access troubleshooting
• Handle device replacements, upgrades, and inventory tracking
• Provide deskside, remote, and ticket-based support
• Document issues, resolutions, and setup procedures

Qualifications:

• Windows 10/11 support
• PC imaging/deployment tools
• Microsoft 365 and SharePoint support/administration
• Active Directory / user account support
• Hardware troubleshooting
• Ticketing systems
• Excellent customer service and communication

Compensation

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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