Self-Pay Operations Specialist

We are seeking a detail-oriented Self-Pay Operations Specialist (RESIDING IN EST) to join our Revenue Cycle team. This role is ideal for professionals with a strong customer service background and experience supporting patients in a healthcare call center environment. The ideal candidate will have experience reviewing patient accounts, resolving account issues, responding to patient inquiries, and working within medical billing or collections.

This position plays a critical role in ensuring patients receive timely documentation, account resolution, and exceptional service while supporting overall revenue cycle operations.

Responsibilities:

Review and manage patient accounts, identifying and resolving billing or account discrepancies.

Print and distribute medical records, itemized bills, UB-04s, CMS-1500 claim forms, Explanation of Benefits (EOBs), and other patient documentation.

Retrieve documentation from multiple systems including client host applications, EIQ, shared drives, Microsoft Teams, email, and virtual fax.

Process and mail required patient and payer documentation accurately and within established turnaround times.

Work assigned work queues, patient portals, worklists, and daily account inventories.

Respond professionally to inquiries from patients, insurance companies, attorneys, and internal departments.

Research account issues and coordinate with appropriate departments to resolve billing or documentation errors.

Assist with patient complaints and complex account situations by partnering with cross-functional teams.

Generate daily productivity reports, monitor workflow volumes, and assist with backlog management.

Participate in special projects and departmental initiatives as assigned.

Maintain accuracy, confidentiality, and compliance with HIPAA and organizational policies.

Qualifications:

Preferred Background

Required:

• 3-5 years of experience in a healthcare call center environment
• Strong customer service and problem-solving skills
• High School Diploma, GED, or equivalent experience

Highly Preferred Experience:

• Financial Counselor
• Medical Billing
• Medical Collections
• Patient Financial Services
• Revenue Cycle Operations

Certification Requirement: Certified Revenue Cycle Representative (CRCR) certification is required within 9 months of hire and will be paid for by the company.

Compensation

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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