Dispatcher

We are seeking a highly organized and customer-focused Dispatcher to coordinate service calls, schedules, and field personnel. The ideal candidate thrives in a fast-paced environment, can effectively manage multiple priorities, and communicates professionally with customers, technicians, vendors, and internal teams.

Previous dispatching experience in the HVAC, mechanical, field service, construction, plumbing, electrical, or related trades industry is strongly preferred.

Key Responsibilities

• Schedule and dispatch technicians, installers, or field crews based on customer needs, project timelines, and technician availability.
• Monitor daily schedules and adjust assignments as priorities change.
• Serve as the primary point of contact for customers regarding service appointments, project updates, and scheduling changes.
• Coordinate with field personnel to ensure timely job completion and efficient routing.
• Track work orders, service requests, and project statuses within company software systems.
• Communicate with vendors, suppliers, subcontractors, and internal departments as needed.
• Maintain accurate records, notes, and documentation related to service calls and projects.
• Assist with administrative tasks including data entry, invoicing support, and reporting.
• Respond to urgent scheduling issues and help resolve customer concerns professionally and efficiently.

Qualifications:

2+ years of dispatching, scheduling, customer service, or coordination experience.

HVAC, construction, plumbing, electrical, mechanical services, or field service industry experience preferred.

Strong multitasking and organizational skills with the ability to prioritize competing demands.

Excellent verbal and written communication skills.

Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.

Experience using dispatching, scheduling, CRM, or ERP software is a plus.

Ability to work effectively in a fast-paced environment while maintaining attention to detail.

High school diploma or equivalent required.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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