Employee Resource Manager

Portland State University is Oregon’s most affordable public research university, located in the heart of one of America’s most dynamic cities. Our mission to “let knowledge serve the city” reflects our dedication to turning ideas into action — in Portland and around the world. The city is our campus, giving students unmatched access to career connections, a vibrant cultural scene and hands-on learning experiences with hundreds of community partners.

More than 20,000 students from all backgrounds bring diverse perspectives to our classrooms and campus life, from the tree-lined Park Blocks to the bustling Urban Plaza and state-of-the-art science labs. We are proud of our world-class faculty, groundbreaking research and international reputation for excellence in sustainability, community engagement and innovation.

The HR Employee Resource Manager oversees the daily operations of the HR Employee Resource Center, serving as the primary point of contact for employee inquiries, front-desk reception, and foundational HR support services. This role directly supervises two full-time employees and a team of student employees, ensuring exceptional customer service, efficient workflow, and accurate administrative operations.

In addition to managing front-line operations, the Manager supports key HR processes—including new hire onboarding, data entry, employment verifications, personnel file compliance, employee orientation, and international employee documentation. Furthermore, this position manages critical departmental operations, including purchasing, work orders, telecommunications, and building/badge access.

This position is not eligible for remote work.

* Bachelor’s degree in Human Resources, Business Administration, or a related field or equivalent operational experience
* 1 to 3 years of lead and/or supervisory experience.
* Previous experience in Human Resources with knowledge of onboarding, recruiting, or other basic HR functions
* Demonstrated ability to supervise and direct a diverse staff while promoting an inviting and equitable workplace environment.
* Reliable, with high integrity and strong work ethic
* Excellent oral and interpersonal communication skills
* Understanding of and commitment to excellent customer service
* Highly organized and efficient worker; skilled at multi-tasking and an eye for process improvement
* Experience working with people from diverse backgrounds and different communications styles
* Ability to maintain strict confidentiality

* Previous experience working in a large, complex organization
* Experience using an HRIS and/or CRM system

Contributes to a culture of environmental stewardship, practices resource conservation, and actively works toward achieving long-term sustainability goals.

Salary is dependent on several factors, and new employees will typically start around the Q1 level to allow for later growth within the salary band. PSU has a structured process for determining starting compensation, taking into account years of related experience, applicable skills, knowledge and abilities, market parity, and internal equity.

The starting annual salary for this position will be $49,140-$54,960 but may be negotiated above this rate dependent upon the factors above, the budget of the hiring department, and approval from HR.

An excellent benefits package includes 95% premium paid healthcare; a generous retirement and vacation package; and reduced tuition rates for employee, spouse or dependent at any of the Oregon University System schools. Please visit our total compensation calculator to see the full value of our benefits package.