Medical Front Desk Specialist

We are looking for a Medical Front Desk Specialist to support a busy maternal care practice in Brookline, Massachusetts. This Long-term Contract position is ideal for someone who creates a welcoming patient experience while keeping front office operations organized and efficient. The role involves coordinating appointments, managing patient intake, and assisting with records and referral-related administrative tasks in a setting focused on high-risk pregnancies.

Responsibilities:
• Welcome patients upon arrival, complete the check-in process, and ensure all front desk interactions are handled with professionalism and care.
• Coordinate and maintain provider schedules by arranging appointments and confirming accurate visit details.
• Process requests for medical records while maintaining confidentiality and following office procedures.
• Support administrative workflows connected to referral-based services and patient coordination for maternal care and high-risk pregnancy visits.
• Manage daily front office activity for a clinic volume of approximately 18 to 20 patients, helping appointments run smoothly throughout the day.
• Work closely with a team of four providers to keep patient information current and support efficient office communication.
• Use Athena experience, when available, to assist with scheduling, documentation access, and other front desk functions.
• Prioritize patient service in every interaction by addressing questions promptly and helping create a positive visit experience.

Qualifications:

• Knowledge of basic medical terminology and the ability to apply it in a clinical front desk setting.
• Prior experience in patient-facing administrative support within a medical office or healthcare practice.
• Ability to manage appointment scheduling, patient intake, and records coordination with strong attention to detail.
• Comfortable handling sensitive information with discretion and professionalism.
• Strong communication skills and a customer-focused approach to patient service.
• Ability to stay organized and effective in a busy practice supporting multiple providers.
• Experience with Athena is preferred.
• Familiarity with referral-based care, women’s health, or maternal care environments is a plus.

Compensation

$21.85-$25.30 Hourly

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