Billing Specialist

We are looking for a Billing Specialist to join a contract assignment supporting utility billing operations in California. This onsite contract position is ideal for someone who can combine accurate financial processing with responsive customer support in a public-facing environment. The person in this role will manage billing-related activities, assist customers with account questions, and help maintain reliable records and payment tracking from day one.

Responsibilities:
• Manage utility billing activities by preparing charges, reviewing account details, and ensuring customer statements are processed accurately and on time.
• Provide in-person and front-counter service by accepting payments, completing service-related forms, and explaining billing information clearly to customers.
• Respond to customer inquiries regarding account balances, usage activity, and service requests through clear and timely communication.
• Investigate account issues and transaction discrepancies, then take appropriate steps to resolve concerns or recommend corrective action.
• Generate and review billing, payment, and account reports to support daily reconciliation and accurate financial recordkeeping.
• Maintain organized financial and statistical records related to cashiering, receivables, customer accounts, and utility billing transactions.
• Receive, balance, and post cash and check payments while helping ensure daily receipts are properly documented and reconciled.
• Support collection efforts by coordinating follow-up on outstanding balances and assisting with payment arrangement processes.
• Prepare write-off documentation and related account adjustments in accordance with established procedures.

Qualifications:

• Prior experience in utility billing or a closely related billing environment.
• Working knowledge of accounts receivable processes, payment posting, and billing documentation.
• Experience handling customer payments, billing statements, and account-related questions with accuracy and professionalism.
• Familiarity with billing systems and computerized billing tools.
• Ability to research discrepancies, resolve account issues, and support light collections activity.
• Strong customer service and communication skills for both in-person and written interactions.
• Solid attention to detail with the ability to maintain accurate financial and statistical records.

Compensation

$33.00-$37.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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