Case Manager
Responsibilities:
• Oversee a high-volume caseload of residents, providing individualized case management that promotes housing stability and progress toward personal goals.
• Meet with tenants regularly through outreach, intake follow-ups, and ongoing check-ins to evaluate needs and adjust support plans as circumstances change.
• Help residents secure and maintain public benefits, manage recurring rent obligations, and address barriers that may affect successful tenancy.
• Coordinate referrals to healthcare, behavioral health, employment, and community support programs, and encourage follow-through with recommended services.
• Partner with property staff during unit reviews and pest control visits to address habitability concerns and support tenant compliance.
• Organize tenant meetings, community activities, and engagement opportunities that strengthen resident connection and foster a supportive living environment.
• Respond appropriately to urgent tenant situations by using de-escalation techniques, documenting incidents, and escalating concerns when needed.
• Maintain accurate case records, service notes, reports, and client files while safeguarding confidentiality and meeting documentation standards.
• Work closely with internal teams and outside agencies to advocate for tenants and assist with organization-wide recertification or check distribution activities as assigned.
Qualifications:
• Bachelor’s degree required, or at least 2 years of verified case management experience serving homeless or formerly homeless individuals in place of a degree.• Minimum of 1 year of experience supporting diverse, low-income, homeless, or formerly homeless adult populations.
• Prior background in case management, tenant support, outreach, or supportive housing services.
• Familiarity with San Francisco, California community resources and the ability to connect clients with appropriate local programs.
• Ability to manage organized documentation and case files for a large resident caseload with strong attention to detail.
• Proficiency with Microsoft Office applications and confidence in preparing reports, correspondence, and service documentation.
• Strong problem-solving, communication, and crisis response skills, including the ability to remain effective in challenging situations.
Compensation
$23.75-$27.50 HourlyAbout Us
TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.
