Front Desk Coordinator

We are looking for a Front Desk Coordinator to support daily clinic operations while providing a welcoming and organized experience for patients, providers, and visitors. This contract-to-permanent position blends front office coordination with administrative support, making it ideal for someone who is comfortable managing schedules, handling patient communication, and assisting with office reporting. The role requires sound judgment, discretion with confidential information, and the ability to stay composed in a fast-paced healthcare environment.

Responsibilities:
• Welcome patients and visitors, manage check-in and check-out activities, and maintain an efficient front desk flow throughout the day.
• Coordinate patient appointments, adjust schedules as needed, and respond to cancellations, missed visits, and no-show situations with timely follow-up.
• Answer incoming calls from current and prospective patients, address routine questions, and direct urgent or specialized matters to the appropriate team members.
• Communicate with physicians and care teams regarding prescriptions, referrals, and required documentation to support continuity of care.
• Prepare and distribute operational and patient-related reports, including daily review of missed appointment documentation for leadership follow-up.
• Assist with insurance-related administrative work by starting authorization requests and supporting credentialing documentation processes.
• Create spreadsheets, draft clear correspondence for vendors and referral sources, and help assemble month-end information in coordination with billing and bookkeeping partners.
• Support onboarding and team development by helping train new staff members and participating in recruitment-related administrative tasks when needed.
• Use scheduling and medical documentation platforms effectively, including WebPT and other office systems, while maintaining accurate records and confidentiality.
• Contribute to referral outreach and patient retention efforts by sending follow-up and thank-you communications and helping track inactive-patient activity.

Qualifications:

• Prior experience in a front desk, receptionist, or administrative support role, preferably within a medical or healthcare setting.
• Ability to manage a multi-line phone system and handle a high volume of inbound calls with professionalism and efficiency.
• Experience scheduling appointments, maintaining electronic records, and supporting medical office workflows.
• Familiarity with electronic medical record systems and comfort learning practice management or scheduling software.
• Strong written communication skills for preparing letters, reports, and other business correspondence.
• High level of discretion and professionalism when working with confidential patient and business information.
• Organized, detail-oriented approach with the ability to balance competing priorities in a busy office environment.
• Resilient interpersonal style and the ability to collaborate effectively with a wide range of personalities.

Compensation

$19.00-$22.00 Hourly

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