Customer Service Representative

We are looking for a Customer Service Representative to support a busy service operation in Charlotte, North Carolina within the wholesale distribution industry. This Long-term Contract opportunity is well suited for someone who can stay organized under pressure, communicate clearly with customers and internal teams, and manage scheduling details with a high level of accuracy. The ideal candidate will be comfortable handling a high volume of service-related requests, coordinating appointments, and maintaining precise records across multiple systems.

Responsibilities:
• Respond to customer calls and messages promptly, providing updates and assistance related to service needs and appointment requests.
• Coordinate service appointments by building technician schedules, matching work orders to availability, and adjusting plans as priorities change.
• Assign service tasks to technicians based on territory coverage, workload, and scheduling efficiency.
• Enter and maintain sales orders and service orders with careful attention to completeness and accuracy.
• Finalize completed service records in a timely manner, ensuring all details are documented correctly before closure.
• Collect customer payment information and record it securely and accurately as part of the service process.
• Use Microsoft Excel and service management applications to track appointments, route activity, and daily technician assignments.
• Document customer interactions, service updates, and order details thoroughly to support smooth follow-up and issue resolution.

Qualifications:

• Prior experience in customer service, scheduling, dispatch coordination, or a similar support role.
• Strong computer literacy, including hands-on experience with data entry and Microsoft Excel.
• Typing ability of at least 40-45 words per minute with a high degree of accuracy.
• Clear written and verbal communication skills with the ability to interact professionally with customers and internal teams.
• Proven ability to manage multiple tasks at once while remaining organized and detail oriented.
• Experience recording service requests, customer communications, and order information accurately.
• Familiarity with the Charlotte, North Carolina area and access to reliable transportation.
• Background in dispatching, order processing, payment handling, or field service support is preferred.

Compensation

$15.04-$17.41 Hourly

About Us

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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