Customer Service Representative

We are looking for a customer-focused team member to support a busy banking contact center in Illinois. This Long-term Contract opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and can provide a positive experience for customers calling about online banking concerns. The role is fully on-site and centers on documenting customer-reported issues accurately and routing details to the appropriate internal team for follow-up.

Responsibilities:
• Respond to a high volume of inbound customer calls related to online banking access and account service concerns.
• Gather clear and complete details about each customer issue, recording notes with accuracy for internal review.
• Forward documented cases to the appropriate support personnel for resolution when troubleshooting is not handled within this role.
• Deliver courteous, attentive service on every interaction while helping customers feel heard and supported.
• Enter and maintain customer information and service details within internal systems to ensure proper tracking.
• Manage call flow efficiently throughout the workday while meeting service expectations in an on-site call center setting.
• Support banking service operations by escalating concerns promptly and following established handling procedures.

Qualifications:

• Previous experience in customer service, preferably in a call center environment.
• Strong ability to handle inbound calls professionally and maintain composure during high-volume periods.
• Clear verbal and written communication skills with the ability to document customer concerns thoroughly.
• Good data entry and order entry skills with strong attention to detail.
• Ability to follow procedures, capture accurate information, and route issues to the correct team.
• Banking or financial services experience is preferred.
• Availability to work on-site Monday through Friday in Des Plaines, Illinois.

Compensation

$19.00-$24.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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