Hotel Lobby Ambassador

We are looking for a Lobby Ambassador Coordinator to support an elevated guest arrival experience at a prominent hotel in New York, New York. This is a Contract position expected to run for approximately two months, with the possibility of extension based on business needs. The person in this role will serve as a visible presence in the lobby, helping guests feel welcomed while supporting day-to-day front office operations in a service-driven environment.

Responsibilities:

• Welcome arriving guests with a courteous, attentive approach and create a positive first impression from the moment they enter the property.

• Offer clear directions, answer general questions, and help visitors navigate hotel spaces, amenities, and services with confidence.

• Monitor the lobby area throughout the shift to ensure it remains orderly, presentable, and aligned with high hospitality standards.

• Address guest needs and concerns promptly while maintaining a calm, solutions-focused demeanor in a busy setting.

• Uphold public-area guidelines and communicate hotel expectations respectfully and consistently when guest behavior requires redirection.

• Partner closely with front office leadership to support lobby flow, guest interactions, and overall arrival and departure activity.

• Assist with inbound calls and basic phone coverage when needed, ensuring inquiries are handled appropriately.

• Contribute to a refined guest experience during the property's brand repositioning, including support around newly opened public-facing spaces.Lobby Am

Qualifications:

• At least 1 year of experience in hospitality, front desk support, guest services, concierge work, or a comparable customer-facing role.
• Strong interpersonal skills with the ability to engage guests in a warm, courteous, and detail-oriented manner.
• Confidence in setting boundaries and reinforcing property standards with tact and good judgment.
• Ability to work effectively in a fast-paced lobby environment while staying composed and attentive to detail.
• Experience assisting visitors, providing directions, and responding to guest questions or service requests.
• Familiarity with multi-line phone systems or switchboard coverage is preferred.
• Dependable schedule flexibility to support various 8-hour shifts across a 24/7 operation.
• Detail-oriented presentation and adherence to a formal business dress code are required.

Compensation

$23.75-$26.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.