Help Desk/Desktop Support Analyst

We are looking for an experienced Help Desk/Desktop Support Analyst to provide reliable technical support for end users in a government environment in California. This Long-term Contract position is ideal for a hands-on, detail-oriented individual who can resolve desktop, software, and account-related issues while delivering responsive service. The role supports day-to-day IT operations through troubleshooting, device setup, and user assistance across Microsoft-based systems.

Responsibilities:
• Provide front-line technical assistance for hardware, software, and desktop issues, ensuring timely resolution for end users.
• Diagnose and resolve problems involving Windows operating systems, user accounts, peripheral devices, and standard business applications.
• Manage and update service desk tickets, document issue details, and communicate progress clearly with users and internal stakeholders.
• Support account administration tasks within Active Directory, including access updates, password assistance, and basic user maintenance.
• Install, configure, and maintain desktop computers, laptops, printers, and related equipment for staff across the organization.
• Perform basic network and cabling support to address connectivity issues and workstation setup needs.
• Assist with troubleshooting and support activities related to Munis and other department applications as needed.
• Coordinate device deployments, workstation moves, and technical upgrades while minimizing disruption to daily operations.

Qualifications:

• At least 3 years of experience in help desk, desktop support, or PC technician roles.
• Working knowledge of Active Directory for routine user and access support tasks.
• Experience supporting Microsoft Windows environments, including Windows 10.
• Strong troubleshooting skills for desktops, peripherals, software, and common end-user technical issues.
• Familiarity with ticketing systems and service desk processes for tracking and resolving support requests.
• Basic understanding of cabling and workstation connectivity support.
• Ability to communicate effectively with users and provide detail-oriented technical assistance in an on-site support environment.

Compensation

$30.40-$35.20 Hourly

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