Help Desk/Desktop Support Analyst

We are looking for a Help Desk/Desktop Support Analyst to support a long-term contract opportunity in Cambridge, Massachusetts. This role focuses on building accurate asset visibility, assessing device risk, and strengthening endpoint compliance across multiple locations. The analyst will partner with technical and security teams to document inventory, evaluate system status, and help shape a practical remediation strategy.

Responsibilities:
• Create detailed hardware and workstation inventory records across sites, including image-based documentation to support asset verification.
• Identify high-risk computers and promptly notify the appropriate security stakeholders within the required response window.
• Review and refine draft asset data by resolving incomplete records, confirming risk levels, and improving overall record accuracy.
• Compare inventory findings against network and domain information to determine system placement and assess enrollment readiness.
• Maintain a comprehensive master asset register that includes validated device details, security exposure findings, and prioritized upgrade needs.
• Develop a forward-looking remediation plan covering the next 12 months, along with a concise leadership summary and recommendations for ongoing inventory upkeep.
• Work closely with the assigned team and Information Security Engineer to complete deliverables and track progress against project goals.
• Support service desk activity and perform desktop troubleshooting for Windows-based systems as needed during the engagement.

Qualifications:

• 3+ years of experience in help desk, desktop support, or similar technical support roles.
• Hands-on experience with Active Directory administration and user/device support.
• Strong working knowledge of Microsoft Windows, including Windows 10 environments.
• Ability to troubleshoot basic hardware, software, and desktop connectivity issues effectively.
• Experience managing or responding to service desk tickets in a structured support environment.
• Strong attention to detail when documenting assets, validating records, and handling technical data.
• Comfortable collaborating with cross-functional IT and information security teams.

Compensation

$23.75-$27.50 Hourly

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