Inside Sales and Customer Service Representative

We are looking for a proactive Inside Sales and Customer Service Representative to support daily customer interactions and branch coordination in California. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys balancing customer service, order processing, and sales support in a fast-paced environment. The person in this role will help ensure accurate documentation, timely follow-up, and a high standard of service for customers and internal teams.

Responsibilities:
• Handle incoming customer questions, service requests, and order-related concerns through phone and email with professionalism and urgency.
• Prepare and distribute sales and operational paperwork such as invoices, contracts, pick documents, packing records, and return-related forms.
• Take ownership of customer concerns by addressing routine issues directly and escalating more complex situations to the appropriate team members for resolution.
• Coordinate closely with branch staff, outside sales partners, and operational teams to keep communication clear and service activities on track.
• Provide requested records, transaction details, and supporting documentation to customers and internal locations as needed.
• Monitor open issues and follow up consistently with customers and internal departments until each matter is fully resolved.
• Identify service problems or unusual conditions that may affect the customer experience and communicate them to leadership promptly.
• Support branch operations with occasional after-hours response needs or facility opening and closing duties when required.

Qualifications:

• 2+ years of experience in inside sales, customer service, sales support, or a related office-based customer-facing role.
• At least 1 year of experience in an inside sales desk environment preferred; experience in equipment rental, construction, or industrial services is a plus.
• Strong verbal and written communication skills with the ability to interact effectively with customers and cross-functional teams.
• Proven ability to manage inbound calls, outbound follow-up, email correspondence, and order entry with accuracy and professionalism.
• Proficiency with Microsoft Word and Microsoft Excel, along with the ability to learn business systems such as CRM or operational software quickly.
• Strong attention to detail, organization, and data entry skills in a fast-moving work environment.
• Reliable transportation and willingness to work in a safety-sensitive position in compliance with workplace safety policies.
• Ability to adapt quickly, collaborate well with others, and maintain a calm, service-focused approach when handling customer issues.

Compensation

$23.75-$27.50 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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