Administrative Assistant

We are looking for a detail-oriented Customer Support Specialist to support daily operations for a remote customer-focused team based in New York. This position is ideal for someone who is comfortable managing a high volume of inbound communication while keeping records accurate and administrative tasks organized. The right candidate brings strong e-commerce experience, sound judgment, and the ability to deliver detail-oriented support in a fast-paced environment.

Responsibilities:

• Manage a large volume of incoming calls and respond to customer inquiries with efficiency.

• Provide day-to-day administrative support by organizing information, updating records, and maintaining accurate documentation.

• Enter and verify data in internal systems to ensure customer and operational information remains current and reliable.

• Handle front-line support duties by directing requests, resolving routine issues, and escalating more complex matters when needed.

• Assist with office-related coordination tasks that help keep remote administrative processes running smoothly.

• Support e-commerce customer interactions by addressing order-related questions and helping maintain a positive service experience.

Qualifications:

• At least 3 years of experience in e-commerce, including work in a high-call-volume customer service environment.
• Demonstrated background in administrative support, office coordination, or similar business support functions.
• Strong ability to manage inbound calls while maintaining accuracy and professionalism.
• Experience with data entry and record maintenance with close attention to detail.
• Clear written and verbal communication skills suited to customer-facing responsibilities.
• Ability to stay organized, prioritize tasks, and work effectively in a remote setting.

Compensation

$65,000.00-$75,000.00 Yearly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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