IT Generalist (Legal / Law environment)

We are seeking a hands-on IT Generalist to join a collaborative IT team. This role is ideal for someone who enjoys supporting a wide range of technologies and being a go-to resource for day-to-day IT operations. The position focuses on user onboarding, Windows administration, software deployment, and end-user support across the organization.

Responsibilities

End-User Support

• Provide day-to-day technical support for desktop, laptop, mobile, and peripheral issues.
• Troubleshoot hardware, software, printer, network, and connectivity problems.
• Serve as a reliable technical resource for employees, ensuring smooth day-to-day technology operations.
• Escalate and coordinate issues with managed service providers and technology vendors when necessary.

User Onboarding & Account Administration

• Configure and deploy computers, monitors, phones, and other equipment for new employees.
• Set up and manage Windows Active Directory user accounts, security groups, permissions, password resets, and account provisioning/deprovisioning.
• Administer onboarding and offboarding processes, ensuring users have appropriate access to systems, applications, and shared resources.
• Maintain accurate user and asset inventory records.

Software & Systems Support

• Install, configure, update, and support business applications, collaboration tools, and productivity software.
• Assist with software licensing, patching, and general application maintenance.
• Support file shares, printers, email clients, remote access tools, and other common enterprise technologies.
• Coordinate with vendors to maintain and improve technology systems and services.

IT Operations

• Procure, inventory, and manage IT hardware and related equipment.
• Document IT procedures, onboarding checklists, and support processes.
• Assist with technology refresh initiatives, workstation deployments, and office IT projects.
• Support a variety of IT systems, hardware platforms, and end-user technologies.
• Occasional travel to regional office locations may be required.

Qualifications:

Qualifications

• 2–5+ years of experience in an IT support, desktop support, or IT generalist role.
• Hands-on experience with Windows Active Directory administration, including user setup, permissions, and group management.
• Experience with employee onboarding/offboarding, workstation imaging or deployment, and general software setup and support.
• Strong troubleshooting and problem-solving skills across hardware, software, and basic networking issues.
• Familiarity with Microsoft 365 / Office 365 administration and common business productivity tools.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong communication and interpersonal skills with a customer-service-oriented mindset.
• Friendly, approachable, and collaborative attitude with a willingness to assist across a broad range of IT needs.
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Compensation

$90,000.00-$100,000.00 Yearly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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