Call Center Specialist

We are looking for a Call Center Specialist to support a busy student registration program for families seeking school placement assistance in Charlotte, North Carolina. This Contract position is ideal for someone who communicates clearly, stays composed in high-volume situations, and can provide helpful bilingual support when needed. The role is part-time with a flexible schedule, including weekday and Saturday coverage, and focuses on delivering responsive, solution-oriented service to callers throughout peak enrollment periods.

Responsibilities:
• Respond to a large volume of inbound calls from families seeking guidance on student registration and school placement steps.
• Assist callers with registration-related questions, explain required information, and help them move forward in the enrollment process.
• Provide bilingual assistance to support families who are more comfortable communicating in another language.
• Document customer details accurately and capture unresolved issues for follow-up when additional support is needed.
• Address upset or frustrated callers with professionalism, de-escalate concerns, and work toward practical resolutions.
• Maintain strong responsiveness during peak business hours while managing call queues efficiently and courteously.
• Continue conversations already in progress by reviewing prior notes and helping callers complete next steps without delay.
• Escalate complex matters through the appropriate support channels or shared resources when a solution cannot be provided immediately.

Qualifications:

• Previous experience in a call center or high-volume customer service environment.
• Ability to manage inbound calls efficiently while maintaining accuracy and professionalism.
• Comfortable assisting customers with forms, registration procedures, or enrollment-related questions.
• Basic office and administrative skills, including clear data entry and record documentation.
• Experience using customer service software or similar tools to track interactions and outcomes.
• Strong problem-solving skills with the ability to remain calm when handling escalations.
• Bilingual communication skills are preferred to support a diverse caller population.

Compensation

$16.15-$18.70 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.