Administrative Assistant

We are looking for an Administrative Assistant to support a Risk Services team in Boston, Massachusetts. This Contract position is ideal for someone who excels in a fast-paced administrative environment and enjoys delivering responsive, high-quality service to internal and external stakeholders. The role centers on document coordination, inbox management, record accuracy, and timely communication across a high volume of requests.

Responsibilities:
• Oversee the preparation, review, and distribution of Certificates of Insurance while maintaining accuracy and completeness.
• Monitor shared departmental mailboxes, prioritize incoming inquiries, and provide prompt, attentive responses or route requests to the appropriate contacts.
• Serve as a key point of contact for stakeholders by addressing administrative questions and ensuring consistent follow-up on outstanding items.
• Coordinate with insurance brokers and related partners to obtain documentation, resolve issues, and keep requests moving efficiently.
• Maintain tracking logs, spreadsheets, and departmental records to support visibility into request status and deadlines.
• Perform detailed data entry and document management tasks to keep files organized and current.
• Track pending matters proactively and follow up with relevant parties to ensure timely completion.
• Provide general administrative support to the department, including handling service-related communications and assisting with office coordination tasks.

Qualifications:

• Proven experience in an administrative or office support role with a strong customer service focus.
• Strong proficiency with Microsoft Outlook and Excel, including managing email volume and maintaining organized spreadsheets.
• Excellent written and verbal communication skills with the ability to interact effectively with a range of stakeholders.
• Demonstrated ability to manage numerous requests simultaneously while staying organized and meeting deadlines.
• High level of accuracy and attention to detail in recordkeeping, document handling, and follow-up activities.
• Ability to work independently, make sound judgments, and maintain productivity with minimal supervision.
• Background in insurance, legal, higher education, or other service-based industries is helpful, though not required.

Compensation

$20.59-$25.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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