Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Walterboro, South Carolina. As the first point of contact for our customers and vendors, you will play a vital role in ensuring smooth operations and exceptional service. This is a contract to permanent position, offering the opportunity to grow within the organization while contributing to our commitment to excellence.

Responsibilities:

• Welcome and assist visitors promptly while managing vendor appointments with attention to detail.

• Confirm sales orders and ensure accurate entry into accounting systems.

• Maintain customer accounts in sourcing databases, keeping records up to date.

• Research and select cost-effective freight carriers to optimize shipping processes.

• Organize and file sales orders efficiently in customer files.

• Coordinate order details with the warehouse team, ensuring timely pick-ups and shipments.

• Prepare shipping labels, manifests, and documentation for outbound deliveries.

• Support the sales team by providing assistance with various customer-related tasks.

• Process inbound and outbound invoices while maintaining accurate financial records.

• Manage online orders, update the company website, and sustain relationships with vendors and distributors.

Qualifications:

• Proven experience in customer service, preferably in a call center or similar setting.

• Strong communication skills for handling inbound and outbound calls effectively.

• Ability to generate leads and actively support sales initiatives.

• Attention to detail and organizational skills for managing shipping and invoicing tasks.

• Capability to multitask and prioritize in a fast-paced environment.

• Experience with maintaining vendor and distributor relationships.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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