Collections Specialist

We are looking for a Collections Specialist to join our team in Harrisburg, Pennsylvania. This position is well suited for someone who combines strong customer service skills with confidence on the phone and can manage a large portfolio of accounts in a fast-paced environment. The ideal candidate is comfortable speaking with customers about outstanding balances, maintaining a courteous approach in every interaction, and helping drive timely payment resolution.

Responsibilities:

• Manage a high-volume group of customer accounts and follow up consistently on outstanding balances.

• Place outbound calls and communicate with customers to discuss payment status, resolve past-due issues, and encourage prompt remittance.

• Review aging information and account details to identify delinquent balances and determine appropriate next steps.

• Document collection activity, customer conversations, commitments to pay, and account updates accurately in company records.

• Work with internal teams to address billing questions, reconcile account issues, and support successful payment collection.

• Provide attentive customer service while handling challenging conversations with tact, clarity, and persistence.

• Monitor assigned accounts regularly to reduce overdue balances and support overall collection performance goals.

Qualifications:

• Previous experience in collections, accounts receivable, or a similar customer-facing financial support role.

• Strong phone communication skills and confidence handling frequent outbound customer calls.

• Ability to manage a large workload with hundreds of accounts while staying organized and detail oriented.

• Customer service experience with the ability to remain composed during sensitive payment discussions.

• Familiarity with collection practices, billing follow-up, aging reports, and payment tracking.

• Experience in commercial or consumer collections is helpful.

• Ability to work fully on-site in Pennsylvania.

Apply online today, or for immediate consideration call Robert Half at 717-836-1252!

Compensation

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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