Patient Support Associate

We are looking for a Patient Support Associate to support front-desk and patient registration activities for a non-profit clinical setting in Georgia. This contract opportunity with the potential to become permanent is ideal for someone who enjoys helping patients, managing administrative details, and creating a welcoming experience in a fast-paced care environment. The person in this role will handle appointment coordination, payment processing, record maintenance, and day-to-day communication with patients, students, and clinic staff while upholding confidentiality and service standards.

Responsibilities:
• Welcome patients and visitors, provide clear information about services, and help answer general questions related to care and clinic operations.
• Coordinate check-in and check-out activities, arrange return visits, and ensure patient files and required documentation are prepared accurately.
• Enter and maintain patient information within the electronic records system while keeping documentation complete, organized, and current.
• Receive copays, deductibles, and outstanding balances at the time of service, issue receipts, and record transactions correctly.
• Reconcile daily cash and payment activity against batch totals and reporting records to support accurate financial tracking.
• Work with clinical and administrative departments to route records appropriately and protect patient confidentiality in accordance with organizational guidelines.
• Assist with requested reports and other administrative projects that support clinic performance and patient service goals.
• Maintain a clean, orderly front office environment and report malfunctioning equipment or operational issues promptly.
• Build positive working relationships with patients, student interns, faculty, and colleagues through clear, respectful, and inclusive communication.

Qualifications:

• Minimum of 3+ years of relevant experience in patient registration, medical front office support, or a similar clinical administrative role.
• Associate degree preferred, or a high school diploma/equivalent combined with substantial related work experience.
• Background in a chiropractic clinic, medical office, business office, or comparable healthcare setting is strongly valued.
• Proficiency with Microsoft Office and confidence using electronic health records and other computer-based administrative systems.
• Ability to manage a multi-line phone system while assisting patients and coordinating daily front-desk activity.
• Strong customer service skills with the ability to communicate clearly, stay organized, and respond effectively to patient needs.
• Sound judgment, initiative, and the ability to work independently while maintaining accuracy and professionalism.
• Understanding of confidentiality expectations, office procedures, and policies commonly used in healthcare or university-affiliated environments.

Compensation

$17.10-$19.80 Hourly

About Us

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