Customer Service Representative

We are looking for a Customer Service Representative to join a mission-driven organization serving veterans, their families, and surrounding communities in Lawrence, Indiana. This contract-to-permanent opportunity is ideal for someone who brings patience, professionalism, and a genuine desire to help others through meaningful daily interactions. In this role, you will support callers with care and accuracy while contributing to a team focused on dependable service and respectful communication.

Responsibilities:

• Assist customers by phone and through written communication, addressing questions, concerns, and service needs with professionalism and empathy.

• Research issues across several systems at once to provide accurate information, complete updates, and guide customers toward appropriate resolutions.

• Enter and maintain customer records with a high degree of accuracy, ensuring documentation is complete and aligned with established procedures.

• Analyze service issues, identify practical next steps, and escalate complex matters when additional support or approval is required.

• Adjust quickly to updated workflows, changing priorities, and new tools while maintaining consistent service quality.

• Work closely with teammates and leadership to share information, support daily operations, and contribute to a positive customer experience.

• Use active listening and clear communication techniques to calm difficult situations and help move conversations toward resolution.

• Maintain reliable attendance and punctuality to support scheduled coverage and uninterrupted service for customers.

Qualifications:

Requirements:

• Prior experience in customer service, call center support, or a similar client-facing role.

• Ability to communicate clearly and professionally in both verbal and written formats.

• Comfortable working across multiple applications and screens while managing customer interactions.

• Strong attention to detail with accurate data entry and thorough documentation skills.

• Demonstrated problem-solving ability and sound judgment when handling questions or service issues.

• Proficiency with basic office software, including Microsoft Word and Microsoft Excel.

• Dependable work habits, including consistent attendance and the ability to meet scheduled shifts.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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