Help Desk Analyst II

We are looking for a service-oriented Help Desk Analyst II to provide high-touch technical support for employees across the organization. This long-term contract to hire opportunity is ideal for someone who combines strong troubleshooting ability with a detail-oriented, client-focused approach in an onsite environment. The person in this role will support both everyday IT needs and device readiness while helping users stay productive with core business applications.

Responsibilities:

• Deliver front-line technical assistance for macOS and Windows devices, resolving hardware, software, and access-related issues in a timely manner.

• Prepare, configure, and deploy laptops, desktops, and peripheral equipment for new and existing users.

• Coordinate device refresh activities, including staging, upgrades, and readiness checks to ensure smooth rollouts.

• Support and troubleshoot business applications such as Microsoft 365, Zoom, Slack, Adobe Creative Cloud, and Google Workspace.

• Maintain accurate records of IT equipment, assignments, and inventory status to improve asset visibility.

• Communicate technical issues and solutions clearly to employees at all levels, including senior leadership, with clarity and consistency.

• Build positive working relationships through responsive service and consistent follow-through on support requests.

• Manage multiple priorities effectively while keeping documentation organized and support tasks on schedule.

Qualifications:

• At least 3 years of hands-on IT support experience in a detail-focused environment.
• Working knowledge of both macOS and Windows operating systems, including device troubleshooting and user support.
• Experience supporting SaaS platforms such as Microsoft 365, Zoom, Slack, Adobe Creative Cloud, and Google Workspace.
• Familiarity with computer hardware, Apple devices, configuration management, and end-user device deployments.
• Strong analytical thinking and problem-solving skills with careful attention to detail.
• Clear verbal and written communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently as well as collaboratively within a team-based support setting.
• Valid driver’s license and ability to work onsite on a part-time schedule of approximately 24 hours per week.

Compensation

$30.00-$35.00 Hourly

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