Customer Experience Specialist

We are looking for a Customer Experience Specialist to support customers with timely, thoughtful service in Austin, Texas. This Contract position is ideal for someone who communicates clearly, resolves issues efficiently, and delivers a positive experience across phone and email channels. The role focuses on assisting customers with service-related questions, navigating multiple browser-based systems, and addressing connectivity concerns with professionalism and care.

Responsibilities:
• Respond to customer inquiries by phone and email, providing accurate information and courteous support throughout each interaction.
• Investigate service and account concerns, identify the root cause of issues, and guide customers toward effective solutions.
• Handle connectivity-related problems by troubleshooting common issues and escalating more complex cases when needed.
• Navigate multiple browser-based tools and internal systems to document interactions and access relevant customer information.
• Maintain clear, organized records of customer communications, resolutions, and follow-up actions.
• Build trust with customers by setting expectations, communicating updates, and ensuring a smooth service experience.
• Collaborate with internal teams to resolve outstanding concerns and improve response efficiency.
• Manage a steady volume of support requests while maintaining quality, accuracy, and professionalism.

Qualifications:

• Prior experience in a call center or customer service environment.
• Strong written communication skills with the ability to manage clear and accurate email correspondence.
• Comfortable working across multiple browsers and web-based systems at the same time.
• Demonstrated ability to support customer success through responsive and solution-oriented service.
• Experience identifying and resolving connectivity-related issues.
• Strong problem-solving skills and attention to detail in a fast-paced setting.
• Ability to manage competing priorities while maintaining a high standard of customer care.

Compensation

$22.80-$26.40 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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