Customer Service Rep/ Counter Sales

We are looking for a customer-focused, detail-oriented team member to join our team as a Customer Service Rep/Counter Sales team member in Texas. This position supports daily front-counter operations by assisting customers, entering orders, handling payments, and helping maintain accurate inventory activity in a fast-paced environment. The ideal candidate brings strong attention to detail, a service-oriented mindset, and the ability to learn technical product information while providing dependable support to both customers and coworkers.

Responsibilities:
• Create and update customer sales orders with accuracy, ensuring order information is complete and ready for processing.
• Support walk-in customers at the counter by identifying their needs and guiding them to appropriate products or solutions.
• Suggest suitable tooling and related products based on customer applications and specifications.
• Manage product returns carefully, confirming documentation and completing each transaction correctly.
• Receive and post customer payments while reviewing paperwork for accuracy before final submission.
• Process cash, credit, and debit transactions responsibly and balance customer-facing financial interactions with attention to detail.
• Help keep the sales counter clean, organized, and welcoming to improve the overall customer experience.
• Assist with stock replenishment, monitor item levels, and communicate low-inventory concerns to support inventory accuracy.
• Contribute to team success by collaborating with coworkers, maintaining a positive attitude, and stepping in where needed.
• Use basic math and data entry skills to calculate totals, provide correct change, and maintain reliable transaction records.

Qualifications:

• High school diploma or equivalent is required.
• At least 2 years of experience in a B2B customer service or counter sales environment.
• Experience with Epicor Prophet 21 is preferred.
• Strong computer, typing, and data entry skills with a high level of accuracy.
• Solid critical thinking and problem-solving ability, including the confidence to ask questions and clarify customer needs.
• Mechanical aptitude and interest in learning product details and customer applications.
• Ability to work efficiently in a fast-paced setting while maintaining strong attention to detail.
• All candidates are required to undergo pre-employment screening.

Compensation

$18.00-$24.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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