Small Claims Agent

We are looking for a detail-focused Small Claims Agent to join a retail organization in a Long-term Contract position. This role supports account resolution and office coordination by combining customer communication, record accuracy, and day-to-day administrative support in a detail-oriented on-site setting. The ideal candidate brings at least 1 year of relevant experience and is comfortable handling sensitive information while managing multiple priorities with care.

Responsibilities:
• Manage account-related records, ensuring documentation is complete, organized, and accurately maintained.
• Communicate with customers regarding outstanding matters and work toward timely, effective resolution of account issues.
• Update account activity in Excel and internal platforms, keeping detailed notes and status information current.
• Maintain electronic files and support document handling processes with strong attention to accuracy and confidentiality.
• Provide administrative coordination for the team, including scheduling support, reporting assistance, and general office tasks.
• Respond to inbound calls and assist with inquiries in a courteous, solutions-oriented manner.
• Support small claims or collections-related follow-up by tracking deadlines, preparing materials, and maintaining proper records.
• Carry out assigned work in alignment with company procedures and applicable compliance standards.

Qualifications:

• At least 1 year of experience in collections, administrative support, customer account resolution, legal support, banking, finance, or a related field.
• Proficiency with Microsoft Excel and general Windows-based computer applications.
• Ability to manage multiple tasks independently while maintaining strong organization and attention to detail.
• Clear verbal and written communication skills, with a thoughtful approach to customer interactions.
• Experience handling confidential documents and sensitive information with discretion.
• Background in inbound call handling, call center customer service, or similar phone-based support is preferred.
• Familiarity with scheduling, calendar coordination, or document management tools such as Adobe Acrobat is a plus.

Compensation

$15.20-$17.60 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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