Customer Service Representative

We are seeking customer-focused professionals who enjoy helping others and thrive in a fast-paced, service-driven environment. In this role, you'll serve as a trusted resource for members and employer groups, guiding them through important life events, benefits decisions, and enrollment needs while delivering a high-touch, white-glove customer experience.

No two days are the same. You'll have the opportunity to make a meaningful impact by assisting individuals with everything from retirement planning and benefit changes to navigating complex coverage questions. Ideal candidates are strong communicators who enjoy problem-solving, learning new information, and building relationships over the phone.

Key Responsibilities

Member & Employer Support

• Serve as the primary point of contact for benefit-related inquiries.
• Guide members through life events and benefit changes, such as:
• Retirement and annuity questions
• Adding dependents following childbirth
• Benefit enrollment and coverage updates
• Plan and account changes
• Help callers understand processes and next steps, acting as a resource and advocate throughout the interaction.
• Answer a wide range of benefits-related questions accurately and thoroughly.

Customer Service

• Deliver a high-touch, white-glove customer experience on every interaction.
• Build rapport and provide empathetic support during important life and financial decisions.
• Assist both employer groups and plan members with benefits administration needs.

Systems & Documentation

• Navigate CRM systems and document customer interactions accurately.
• Initially utilize the current CRM platform while transitioning to a new system.
• Maintain data integrity and provide accurate information across multiple platforms.

Qualifications:

• Previous experience in a call center or customer service setting.
• Strong ability to manage inbound and outbound phone communication professionally.
• Proficiency in data entry with a high level of accuracy and organization.
• Experience handling email correspondence in a business environment.
• Working knowledge of Microsoft Word and Microsoft Excel.
• Ability to schedule appointments and manage multiple tasks efficiently.
• Proven skill in resolving customer concerns and de-escalating difficult situations.

Compensation

$21.85-$25.30 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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