Customer Service Representative

We are looking for a Customer Service Representative to join a Contract opportunity in Eugene, Oregon. This role supports second-shift operations and is ideal for someone who communicates clearly, enjoys helping customers, and works well in a structured call center environment. The position offers paid training, follows established call guidance, and may lead to long-term employment based on performance and business needs.

Responsibilities:
• Handle a high volume of customer interactions by phone while delivering courteous, efficient, and accurate support.
• Respond to primarily inbound inquiries and complete outbound follow-up calls when additional communication is needed.
• Use approved scripts and service guidelines to provide consistent information and maintain quality standards.
• Enter call details, customer updates, and service outcomes accurately into the appropriate systems.
• Participate in training and coaching sessions to build product knowledge, service skills, and process understanding.
• Support second-shift coverage, including weekend hours as scheduled, to help meet customer demand.
• Follow all compliance, screening, and workplace policies required before and during assignment.
• Contribute to a smooth customer experience by resolving routine concerns and escalating more complex issues appropriately.

Qualifications:

• Previous experience in customer service, call center support, or a similar phone-based role.
• Ability to manage inbound and outbound calls professionally while maintaining strong attention to detail.
• Typing speed of at least 25 words per minute, with faster and more accurate keyboarding preferred.
• Comfortable working a second-shift schedule, including hours such as 1:00 PM–9:00 PM or 2:00 PM–10:00 PM.
• Successful completion of required background screening, drug testing, and any pre-employment checks before start.
• Strong verbal communication skills and the ability to follow structured workflows and scripted guidance.
• Bilingual communication skills are a plus and may qualify for additional hourly compensation.

Compensation

$19.00-$21.00 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.