Collections Specialist

We are looking for a detail-oriented Collections Specialist to join our team in California in a contract capacity with the potential for a permanent role. This role supports the full accounts receivable cycle by managing a high-volume portfolio of customer accounts, handling payment activity, and helping resolve billing and credit-related issues. The ideal candidate brings strong communication skills, sound judgment, and the ability to work across departments to maintain accurate account records and support timely collections.

Responsibilities:
• Manage a large portfolio of more than 250 customer accounts, driving timely payment follow-up and maintaining consistent collection activity.
• Serve as a primary contact for assigned accounts by addressing customer questions, monitoring credit status, and supporting decisions related to holds and credit exposure.
• Maintain customer account records through research, reconciliation, memo processing, and transaction application to keep balances accurate and current.
• Process credit card payments and support account adjustments when payment or billing discrepancies arise.
• Partner with internal teams to investigate and resolve outstanding account issues that may affect payment collection.
• Support new customer setup by reviewing credit applications, verifying references, conducting background research, and coordinating with customers and sales contacts.
• Handle resale and tax-exempt documentation requests, ensuring records are properly established and updated.
• Assist with daily cash management activities such as preparing bank deposits, posting receipts, researching incoming payments, and applying cash in the system.
• Provide additional accounting support through audit assistance, accounts payable backup, petty cash tracking, and other assigned projects.

Qualifications:

• Experience in commercial and/or consumer collections, including managing account follow-up and payment recovery activities.
• Working knowledge of credit and collections practices, billing support, and account reconciliation procedures.
• Ability to manage a high volume of accounts while staying organized and meeting deadlines.
• Strong customer service and problem-solving skills with the ability to communicate effectively across departments and with clients.
• Experience processing payments, applying cash receipts, and resolving account discrepancies.
• Proficiency with standard accounting or ERP systems and comfort handling detailed financial records.
• High attention to accuracy, sound judgment, and the ability to manage confidential financial information responsibly.

Compensation

$28.50-$33.00 Hourly

About Us

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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