IT Support Technician

We are looking for an IT Support Technician to provide reliable technical assistance for employees across office and operational environments in Denver, Colorado. This Long-term Contract position is ideal for someone who enjoys solving hardware and software issues, supporting end users with professionalism, and helping maintain a stable, efficient technology experience. The role works closely with internal teams and external partners to address support needs, contribute to device management efforts, and assist with technology rollouts in a hybrid work setting.

Responsibilities:
• Deliver front-line support for computer hardware, software applications, and end-user access issues across business locations and office teams.
• Diagnose technical problems, resolve incidents efficiently, and coordinate with internal specialists or third-party vendors when advanced assistance is needed.
• Assist with the setup, deployment, replacement, and maintenance of laptops, desktops, peripherals, and related IT equipment throughout the asset lifecycle.
• Support implementation activities for software updates, hardware refreshes, new technology rollouts, and audio/visual event needs.
• Participate in an after-hours support schedule to help ensure timely assistance outside standard business hours.
• Prepare and maintain clear support documentation, including procedures, knowledge articles, user guides, and frequently asked questions.
• Work with senior team members to complete minor system or application configuration updates requested by the business.
• Provide deskside and remote support with a strong service mindset, maintaining positive communication and a high level of customer care.

Qualifications:

• At least 1 year of experience in technical support, PC support, or a similar end-user technology role.
• Working knowledge of Microsoft 365, Windows operating systems, and common business software applications.
• Demonstrated ability to troubleshoot hardware, software, access, and peripheral issues in a detail-focused environment.
• Strong customer service and communication skills, with the ability to explain technical information clearly to non-technical users.
• Experience creating or updating support documentation, procedures, or end-user training materials.
• Familiarity with tools and environments such as Active Directory, deskside support, device management, and vendor coordination.
• Highly organized and self-directed, with strong attention to detail and the ability to manage multiple priorities effectively.

Compensation

$25.00-$28.00 Hourly

About Us

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