Customer Service Support: I (Junior)

We are looking for a customer-focused team member to join our team in Fairfield, Ohio as a Customer Service Support: I (Entry Level). This Long-term Contract opportunity is ideal for someone who enjoys helping others, resolving routine service issues, and supporting day-to-day office operations in an onsite environment. The role involves handling incoming inquiries, conducting basic research to provide accurate responses, and maintaining clear communication through email and other channels.

Responsibilities:
• Respond to customer questions and service requests in a timely and courteous manner across phone, email, and other communication channels.
• Investigate routine issues by gathering information, reviewing available records, and identifying appropriate next steps for resolution.
• Provide day-to-day administrative and office support to help maintain efficient customer service operations.
• Draft and send clear, accurate written correspondence to address inquiries, follow up on open items, and confirm resolutions.
• Assist with basic troubleshooting for customer concerns by identifying common problems and escalating more complex matters when needed.
• Support hiring-related coordination tasks and other assigned operational activities in alignment with team needs.
• Maintain organized documentation of customer interactions, outcomes, and pending actions to ensure accurate recordkeeping.
• Work collaboratively with onsite team members to deliver consistent service and a positive customer experience.

Qualifications:

• Prior experience in customer service, administrative support, or a similar office-based role.
• Strong verbal and written communication skills with the ability to respond clearly and professionally.
• Ability to research information, evaluate details, and provide accurate answers to customer inquiries.
• Comfortable managing email correspondence and handling multiple tasks in a fast-paced environment.
• Basic troubleshooting ability with sound judgment on when to escalate issues.
• Strong organizational skills and attention to detail in documenting interactions and following up on requests.
• Willingness and ability to work onsite in Fairfield, Ohio.

Compensation

$21.00-$22.00 Hourly

About Us

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Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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