Customer Service Support: I (Junior)

We are looking for a detail-oriented Customer Service Support team member to join our team in Fairfield, Ohio. This Long-term Contract position is ideal for someone who enjoys helping others, handling administrative support tasks, and providing timely responses to customer questions. The role requires strong communication, solid research abilities, and a proactive approach to resolving routine service issues in an onsite environment.

Responsibilities:
• Respond to customer questions through email and other communication channels with professionalism and accuracy.
• Investigate routine service concerns, gather relevant information, and provide clear follow-up to support resolution.
• Perform day-to-day office support activities that help maintain smooth customer service operations.
• Assist with answering inquiries from internal and external contacts while ensuring a positive service experience.
• Troubleshoot basic customer issues and escalate more complex matters to the appropriate team when needed.
• Maintain organized records of interactions, requests, and service updates in accordance with team procedures.
• Support hiring-related coordination and administrative tasks as assigned within the department.

Qualifications:

• Previous experience in customer service, administrative support, or a similar office-based role.
• Strong written and verbal communication skills with the ability to respond clearly and professionally.
• Ability to research information, identify solutions, and resolve routine issues efficiently.
• Comfortable managing email correspondence and handling multiple inquiries in a fast-paced setting.
• Basic troubleshooting skills and sound judgment when determining when to escalate concerns.
• Proficiency with general office functions and standard business software tools.
• Availability to work onsite in Fairfield, Ohio.

Compensation

$20.90-$24.20 Hourly

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.