Customer Service Representative

We are looking for a dependable Customer Service Representative to participate in a remote focus group assignment in Hilo, Hawaii within the legal industry. In this short-term opportunity, you will observe attorney presentations, share thoughtful reactions, and complete structured feedback materials that support the session goals. This role is well suited for someone with a customer-focused background who is comfortable using Zoom and digital forms in a detail-oriented environment. Due to the nature of this assignment, only Hilo, Hawaii residents will be considered.

Responsibilities:

• Attend focus group sessions and actively listen to attorney presentations and case arguments.

• Provide clear, constructive feedback based on what you hear during each session.

• Complete questionnaires and electronic response forms accurately and on time.

• Use Zoom and other digital tools to support participation and session activities as needed.

• Follow instructions carefully while maintaining a consistent approach throughout the assignment.

• Assist with basic clerical tasks connected to the focus group process.

• Contribute to a positive and organized experience for facilitators and participants.

Qualifications:

• Must reside in Hilo, Hawaii

• Recent experience in customer service, administrative support, or clerical work.

• Comfort using Zoom and completing electronic forms with accuracy.

• Strong listening skills and the ability to share thoughtful feedback.

• Dependable attendance and a high level of reliability for a short-term onsite assignment.

• Clear, detail-oriented communication skills and a customer-focused approach.

• Ability to follow directions and work effectively in a structured setting.

• No minimum years of experience required; entry-level candidates are welcome to apply.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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