Medical Member Services Administrator

Are you the type of person who enjoys helping others, staying organized, and keeping multiple priorities moving at once? We are seeking a friendly, detail-oriented Administrative Assistant to serve as the first point of contact for members while supporting the day-to-day operations of a busy office.

This is an excellent opportunity for someone who enjoys customer service, problem-solving, and working in a fast-paced environment where no two days are exactly the same.

What You'll Do

• Serve as the first point of contact for members in person and over the phone
• Answer and route incoming calls while providing professional, courteous service
• Respond to questions regarding benefits, deductibles, out-of-pocket expenses, and plan coverage
• Review plan documents to research and provide accurate information to members
• Open, sort, and distribute incoming mail
• Maintain organized filing systems and ensure documents are accurately filed
• Monitor and order office supplies as needed
• Assist with general administrative and office support duties
• Research member questions and identify solutions using available resources

Qualifications:

What We're Looking For

• Prior administrative, customer service, receptionist, or office support experience
• Strong communication and interpersonal skills
• Ability to manage multiple phone lines and prioritize competing demands
• Excellent organizational skills and attention to detail
• Quick learner who is resourceful and comfortable researching answers independently
• Self-motivated, dependable, and focused during the workday
• Proficiency with Microsoft Office and general computer systems

Preferred Qualifications

• Experience working with insurance benefits, copays, deductibles, claims, or healthcare-related services is helpful but not required
• Familiarity with medical terminology or diagnoses is a plus, though training will be provided

Why You'll Enjoy This Opportunity

• Meaningful work helping members navigate benefit-related questions
• Variety in your day-to-day responsibilities
• Collaborative team atmosphere
• Opportunity to learn and grow within the benefits and insurance industry

If you enjoy helping people, have a strong attention to detail, and thrive in a fast-paced environment, we'd love to hear from you.

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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