IT Support Specialist

We are looking for an IT Support Specialist to provide hands-on technical assistance for end users. This is a Contract position focused on resolving day-to-day desktop and system issues, supporting Windows-based environments, and delivering responsive service through an organized support process. The ideal candidate is comfortable troubleshooting a range of hardware and software concerns while maintaining a detail-oriented and customer-focused approach.

Responsibilities:

• Provide front-line technical support for end users by diagnosing and resolving desktop, software, and basic system issues.
• Manage and respond to service desk requests in a timely manner, ensuring problems are documented, tracked, and closed appropriately.
• Support Microsoft Windows 10 environments, including setup, configuration, and issue resolution for user workstations.
• Administer routine Active Directory tasks such as account updates, password resets, and access support.
• Troubleshoot common hardware, operating system, and application problems to restore user productivity quickly.
• Escalate more complex incidents when needed and collaborate with other technical teams to drive resolution.
• Maintain accurate records of support activities, solutions provided, and recurring issues to improve service quality.

Qualifications:

Qualifications:

• Experience providing help desk or desktop support in a detail-oriented IT environment.
• Working knowledge of Active Directory for basic user account and access administration.
• Proficiency supporting Microsoft Windows, including Windows 10 systems.
• Ability to perform foundational troubleshooting across hardware, software, and end-user issues.
• Experience handling and prioritizing service desk tickets in a structured support setting.
• Strong communication skills with the ability to assist users clearly and effectively.

Compensation

About Us

Technology Doesn't Change the World, People Do.^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.