Medical Customer Service

Our client is seeking a compassionate and detail-oriented Medical Customer Service Representative to support patients and healthcare staff by providing outstanding service in a fast-paced medical environment. This role is responsible for handling patient inquiries, scheduling appointments, verifying information, and ensuring a positive experience for every patient interaction.

Hours: Monday - Friday 8am -5pm

Key Responsibilities

• Answer incoming calls and respond to patient questions in a professional and courteous manner
• Schedule, confirm, and reschedule patient appointments
• Verify patient demographic and insurance information
• Assist patients with intake forms, referrals, and general office procedures
• Route calls and messages to appropriate clinical or administrative staff
• Maintain accurate patient records in electronic medical record systems
• Resolve patient concerns and escalate complex issues when needed
• Support front desk and administrative operations as required
• Follow HIPAA guidelines and maintain patient confidentiality at all times

Qualifications:

• 1+ years of customer service experience, preferably in a healthcare or medical office setting
• Strong communication and interpersonal skills
• Experience with medical terminology, insurance verification, or patient scheduling preferred
• Proficiency with electronic medical records systems and Microsoft Office
• Ability to multitask and remain organized in a busy environment
• High school diploma or equivalent required
• Bilingual skills are a plus

Compensation

About Us

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