Bilingual Customer Service Representative

Robert Half is seeking a friendly, customer-focused Bilingual Customer Service Representative (English/Spanish) for a growing organization in the Lehigh Valley area. This individual will serve as the first point of contact for customers, providing exceptional service while assisting with inquiries, resolving concerns, and ensuring a positive customer experience.

Responsibilities

• Respond to incoming customer inquiries via phone, email, and other communication channels
• Provide accurate information regarding products, services, accounts, and company policies
• Assist Spanish-speaking and English-speaking customers with professionalism and empathy
• Research and resolve customer concerns in a timely manner
• Document customer interactions and update records within company systems
• Process orders, requests, and account updates as needed
• Collaborate with internal departments to ensure customer needs are met
• Maintain a high level of customer satisfaction and service excellence

Qualifications:

Qualifications

• Fluent in both English and Spanish (verbal and written)
• Previous customer service, call center, administrative, or support experience preferred
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Comfortable using Microsoft Office and customer management systems
• Ability to multitask and work efficiently in a fast-paced environment
• High school diploma or equivalent required

Are you passionate about helping customers and making a difference with every interaction? We'd love to connect with you. Submit your application today to learn more about this exciting opportunity!

Compensation

About Us

TalentMatch^®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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